Last updated: 5 July 2026
Everything here is made in small batches in our UK workshop, so we ship in small batches too. This page explains how that works and what your rights are if something isn't right. Plain English, no small print tricks.
Orders are dispatched from the UK within 3 working days, tracked from our door to yours. You'll get the tracking number by email the moment your order ships.
UK delivery typically takes 2–4 working days from dispatch. We ship internationally too: delivery times and postage vary by destination and are shown at checkout. Any import duties or taxes charged by your country are the customer's responsibility.
No problem. Under the Consumer Contracts Regulations you have 14 days from the day your order arrives to tell us you want to return it, and a further 14 days to send it back. Email support@dungeonworks.com with your order details and we'll sort it.
Please return items unused and in their original packaging. Return postage is yours to cover unless the item is faulty. We'll refund the full price, including standard outbound delivery, within 14 days of receiving the return.
Under the Consumer Rights Act 2015, if something arrives faulty you're entitled to a full refund within 30 days, and to a repair or replacement after that. In practice: email us a photo, and we'll make it right, return postage on us. Every piece is checked by hand before it ships, but wood is wood and couriers are couriers.
Anything unclear? Email support@dungeonworks.com. We reply within 48 hours.